Terms & Conditions

Purchase Information

You may purchase an item available on our website using our online shopping cart or contact us by one of the methods below regarding the availability of each piece. We promptly reply to all inquiries.

Telephone: (828) 253-2424 Mon-Sat 10-6 EST
Email: info@thevillagepotters.com
Mail: The Village Potters
191 Lyman St., Suite 180
Asheville, North Carolina 28801


Our online shop accepts PayPal only. Let us know if we can be of any assistance to you.

Shipping & In-store Pick Up

Shipping: We use UPS, FedEx and US Mail to ship our products in and outside the United States. Each package is appropriately boxed and fully insured for safe arrival. Shipping charges are calculated automatically using our shopping cart.

Local Pickup at our Gallery: Local to The Village Potters? We also offer local pickup of your online purchase. Be sure to select the “Local Pickup at our Gallery” option within the Payment & Shipping section of the Checkout process.

Didn’t see what you’re looking for?

Also we generally have several additional pieces from each artist featured on our site. If you are interested in a particular artist, we will gladly email you pictures of their other works of art.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.

What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: To personalize your experience. To improve customer service. To process transactions. To send periodic e-mails.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties? 
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Return and Refund Policy

If you are not 100% satisfied with your purchase, you can return your order for a store credit or a The Village Potters gift certificate. You can return your purchase for up to 30 days from the purchase date. Returned or exchanged items must be in the condition you received them and in the original packaging.

*some workshop and class refunds have specific refund details listed